Privacy Policy
DigiVerse Privacy Policy
Welcome to DigiVerse.
DigiVerse ("Platform", "App", "Service") is owned and operated by DigiRich, a sole proprietorship business ("DigiRich", "we", "our", or "us").
Your privacy is important to us. This Privacy Policy explains how DigiVerse collects, uses, stores, shares, and protects your information when you use our mobile application, web application, website, and related services.
By creating an account or using DigiVerse, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Depending on the services you use, we may collect the following categories of information.
Personal Information
- Full Name
- Company Name
- Email Address
- Mobile Number
- Business Address
- GST Number (if applicable)
- Profile Photo
- User Role
- Login Credentials
Business Information
- Company Profile
- Website Details
- Social Media Accounts
- Marketing Campaign Information
- Brand Assets
- Products and Services
- Customer Information Uploaded by You
- Business Preferences
Marketing & Advertising Data
If connected by you, DigiVerse may access information from advertising platforms, including but not limited to:
- Campaign Performance
- Advertising Spend
- Reach
- Impressions
- Clicks
- Leads
- Conversion Data
- Audience Insights
- Analytics
We only access data that you authorize through the relevant platform.
CRM & Lead Management Data
- Customer Names
- Phone Numbers
- Email Addresses
- Lead Status
- Notes
- Sales History
- Follow-up Records
- Documents Uploaded by You
Communication Data
- WhatsApp Business Messages
- Instagram Conversations
- Facebook Messenger Conversations
- Customer Inquiries
- Comments
- Team Chats
- Files Shared Within the Platform
Private messages are processed only to provide the requested services and improve workflow management.
AI Usage Data
- Prompts Submitted by Users
- Generated Responses
- Business Content
- Marketing Content
- Email Drafts
- Social Media Captions
- Automation Instructions
AI-generated responses are provided to assist users and should be reviewed before use.
Device Information
- Device Model
- Operating System
- Browser Type
- App Version
- IP Address
- Device Identifiers
- Crash Reports
- Performance Logs
- Diagnostic Information
Location Information
- Security
- Fraud Prevention
- Business Analytics
- Regional Service Availability
Precise location is collected only with your explicit permission.
2. How We Use Your Information
- Provide our services
- Create and manage accounts
- Deliver marketing reports
- Display analytics
- Manage advertising campaigns
- Improve customer support
- Provide CRM functionality
- Manage lead pipelines
- Enable AI-powered features
- Deliver notifications
- Improve application performance
- Detect fraud
- Maintain security
- Process payments
- Respond to support requests
- Comply with legal obligations
3. Third-Party Integrations
DigiVerse may integrate with third-party platforms including:
- Meta (Facebook)
- WhatsApp Business Platform
- Google Ads
- Google Analytics
- Google Maps
- OpenAI or other AI providers
- Payment Gateway Providers
- SMS Providers
- Email Service Providers
- Cloud Hosting Providers
When you authorize these integrations, DigiVerse may access only the information necessary to provide the requested functionality.
Use of those services is also governed by their respective privacy policies.
4. AI Services
Certain features of DigiVerse use Artificial Intelligence to assist users.
AI may help generate:
- Emails
- Social Media Captions
- Marketing Content
- Replies
- Chatbot Conversations
- Automation Suggestions
- Business Insights
Users are responsible for reviewing AI-generated content before publishing or using it.
DigiVerse does not guarantee that AI-generated content is accurate, complete, or suitable for every purpose.
5. Cookies & Similar Technologies
Our website and web application may use cookies and similar technologies to:
- Remember Preferences
- Improve User Experience
- Maintain Sessions
- Analyze Traffic
- Improve Security
- Measure Application Performance
You may disable cookies through your browser settings, although some features may not function correctly.
6. Data Storage
Your information may be stored on secure cloud infrastructure located in India or other countries where our service providers maintain data centers.
By using DigiVerse, you consent to the transfer and processing of your information where necessary to provide our services.
7. Data Security
- Secure Authentication
- Encrypted Connections (HTTPS/SSL)
- Access Controls
- Role-based Permissions
- Regular Backups
- Firewall Protection
- Security Monitoring
- Server Security Best Practices
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
8. Data Retention
We retain information only as long as necessary to provide services, meet legal obligations, resolve disputes, enforce agreements, and improve our services.
When your account is permanently deleted, we will delete or anonymize your information within a reasonable period unless retention is required by law.
9. Account Deletion
You may request deletion of your DigiVerse account by contacting us.
Upon verification, we will process your request in accordance with applicable laws and operational requirements.
Certain information may be retained where legally required or necessary for fraud prevention, financial records, or dispute resolution.
10. Payments
Payments made through DigiVerse may be processed by trusted third-party payment gateways.
DigiVerse does not store complete debit card, credit card, banking, or UPI credentials on its own servers.
Payment providers process transactions according to their own privacy and security practices.
11. Children's Privacy
DigiVerse is intended for business users and individuals who are at least 18 years of age.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.
12. Your Rights
- Access Your Information
- Correct Inaccurate Information
- Request Deletion
- Withdraw Consent Where Applicable
- Request Restriction of Processing
- Request Data Portability Where Available
- Raise Privacy-related Concerns
Requests may be submitted using the contact information provided below.
13. Third-Party Links
Our platform may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of those third parties.
14. Business Communications
By creating an account, you agree that DigiVerse may send:
- Service Notifications
- Security Alerts
- Login Alerts
- Transactional Emails
- Important Account Updates
- Billing Notifications
- Product Announcements
- Feature Updates
Where required by law, marketing communications will include an option to unsubscribe.
15. Acceptable Use
Users are responsible for ensuring that any data they upload, process, or communicate through DigiVerse complies with applicable laws and that they have the necessary rights and permissions to use such data.
DigiVerse may suspend or terminate accounts used for unlawful, fraudulent, abusive, or unauthorized activities.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
When significant changes are made, we will update the Effective Date and may notify users through the application, website, or email.
Continued use of DigiVerse after such changes constitutes acceptance of the updated Privacy Policy.
17. Contact Us
DigiRich
Email:
support@digirich.in
Website:
https://digirich.in
For privacy-related requests, please include sufficient details to help us verify your identity and process your request.
Consent
By downloading, installing, registering for, or using DigiVerse, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
