Last Updated on 31st March 2023
Privacy Policy
Effective Date: 25/08/2023
Welcome to DigiRich. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services.
1. Information We Collect
We may collect the following information:
- Name and business details
- Contact information (email address, phone number, WhatsApp number)
- Billing and payment details
- Website credentials shared for project execution
- Social media access details (when authorized by clients)
- Uploaded files, creative assets, images, videos, and documents
- Device information, IP address, browser type, cookies, and analytics data
2. How We Use Your Information
We use collected information for:
- Website development and project execution
- Social media management and marketing campaigns
- Payment processing and invoicing
- Customer support and communication
- Service improvements and analytics
- Sending updates, quotations, invoices, and promotional information (where consent is provided)
3. Credentials & Client Data
For selected services, clients may provide:
- Website access credentials
- Hosting details
- Social media login credentials
- Email access information
Such information is used strictly for project execution purposes. DigiRich does not misuse, sell, or intentionally disclose client credentials.
Clients are advised not to share sensitive credentials over unsecured channels unless requested through approved methods.
4. Data Protection
We implement commercially reasonable security measures to protect information. However, internet transmission and storage systems are not completely secure, and DigiRich cannot guarantee absolute security. Users share information at their own risk.
5. Third-Party Services
We may work with third-party providers including:
- Payment gateways
- Hosting providers
- Domain registrars
- Social media platforms
- Analytics services
- Cloud storage providers
DigiRich is not responsible for downtime, suspension, rejection, policy changes, account restrictions, or service interruptions caused by third-party platforms.
6. Cookies Policy
Our website uses cookies and similar technologies to:
- Improve website performance
- Understand visitor behavior
- Store preferences
- Enhance user experience
Users may disable cookies through browser settings; however, certain features may not function properly.
7. Information Sharing
DigiRich does not sell, rent, or trade personal information.
Information may be shared:
- With trusted service providers
- For legal compliance
- To protect rights, security, and operations
- During payment processing and service execution
8. Data Retention
Client information, project files, and communication records may be retained for operational, legal, billing, or support purposes.
DigiRich does not guarantee indefinite storage of files, backups, credentials, website data, or hosting records unless covered under an active maintenance agreement.
Clients are advised to maintain independent backups.
9. User Rights
Users may request:
- Access to their information
- Correction of inaccurate details
- Deletion requests (subject to legal obligations)
- Withdrawal from marketing communications
Requests may be submitted through our official contact channels.
10. Intellectual Property
All designs, creatives, source files, drafts, concepts, code, and deliverables remain the property of DigiRich until full payment is received unless otherwise agreed in writing.
Unauthorized copying, resale, or redistribution is prohibited.
11. Policy Updates
DigiRich reserves the right to update this Privacy Policy without prior notice. Continued use of the website indicates acceptance of revised policies.
