Steps to Recover Your Account

If you suspect your account has been hacked, follow these steps immediately:


Step 1: Report the Hack to DigiSecure

  • Do not attempt self-recovery: Avoid using any built-in recovery features. These attempts could be intercepted by the hacker and solidify their control.
  • Gather evidence: Take screenshots of any suspicious activity on your account, such as unauthorized transactions, changes to your profile information, or sent messages.
  • Contact DigiRich Support: Send an email to with the subject line “URGENT: Hacked Account – [Your Username]”.


Step 2: Provide Account Information

  • Include your details: In your email, include your username and the last email address associated with your account.
  • Attach screenshots: Attach the screenshots you gathered as evidence of the hacking attempt.


Step 3: Verification and Account Recovery

  • Wait for a representative: A DigiSecure representative will contact you via email to confirm your identity and discuss the hacking incident further.
  • Two-factor authentication (OTP): For security purposes, DigiSecure might generate a one-time password (OTP) sent to your phone or email. Confirm this code with the representative to verify your identity.


Step 4: Recover Your Account Securely

  • Cooperate fully: Provide accurate and complete information to the representative as they assist you in recovering your account.
  • Change your password: Once your account is recovered, create a new, strong password.


Step 5: Post-Recovery Measures

  • Stay informed: DigiSecure might keep you updated on the progress of their investigation into the hacking incident.
  • Maintain vigilance: Be mindful of future suspicious activity and report any concerns to DigiSecure immediately.
  • Enable two-factor authentication: If available, enable two-factor authentication on your account for an extra layer of security.


Important Note: The recovery process can take time. Be patient and allow DigiRich’s team to work on securing your account. The estimated timeframe of 30-45 working days is for informational purposes only and might vary depending on the complexity of the situation.

By following these steps promptly and cooperating with DigiSecure’s support team, you can increase your chances of recovering your hacked account and securing your social media presence.